When changing registered practice GP2GP allows patients' electronic health records to be transferred digitally, securely, and quickly between their old and new practices. This improves patient safety by making full and detailed medical records immediately available to clinicians to provide seamless healthcare. 

Fast, secure and safe

The General Medical Services GP Contract requires practices to use GP2GP for transferring electronic health records.

Patients expect GPs to have their medical records for their first consultation at the new practice. With GP2GP, the record arrives straight after the registration and once integrated becomes available to the new clinicians. In comparison, paper medical records can take weeks or months to arrive and in the meantime the patient could be subjected to clinical risk.

GP2GP also means practices can support the Health Secretary's objective that patients should have digital records that follow them around the health and social care system.


The patient's new and old GP practices currently both need to be in England and each to be live with GP2GP.

At the present time (December 2017) practices using the INPS Vision clinical system are still unable to send / receive large files (c100 pages of documents). This is on the development road map for early 2018 subject to satisfactory testing.

How GP2GP works

GP2GP has three separate elements.

  1. The first element is patient registration on the new practices’ clinical system. This should include a Personal Demographics Service (PDS) search, to see if the patient has an entry on the Spine. This involves the keying of certain mandatory fields which will search and match with their current record. Acceptance will trigger the request for their last practice to send their electronic health record.

    TOP TIP: a practice only gets a single opportunity to create a match and receive the records

  2. The second element involves the deducting practice responding to the request to send the record digitally to the new practice. The process is automated and usually takes no more than a couple of minutes. STANDARD: requests should be actioned daily to enable the new practice to provide continuing care.
  3. The third element involves the new practice integrating the digital record into their clinical system. This makes it available for use within the practice and also informs the sending practice of any failed transfers and if they need to print copies of the record or attachments, before they send the Lloyd George envelope to the new practice. STANDARD: Integration should be performed within 3 working days of receipt, whilst degrades and medication authorisation can be completed later, by summarisers or clinicians.

Contact details

Who to call Name  Mobile/Landline Email Opening Hours
Any escalation, IT projects or unknown

Claire Isham

Floyd Felix

07747 601 935

07747 622 835


Mon - Fri

Digital projects support

Clinical system migrations

 Nasir Ali  07768 020984


Mon - Fri

HealthCare Computing

(All IT problems)


Jonathan Gahan (Escalations)

01425 470 888

01425 204 116

 8am - 6:30pm

Mon - Fri


(No internet when HC closed)


0800 0850 503

Option 1

 Please call 24 hours 7 days
EMIS (when HC closed)  Helpline

0845 122 2333

0743 626 5320

 6.30am-8.30pm Mon – Sun
VISION (when HC  closed) Helpline

0845 351 1820(LAN)

0845 359 3544(AEROS)

Log a Call

Escalations -

 7am - 7pm Mon - Fri

9am - 1pm Sat

DOCMAN (when HC closed)  Helpline  0844 967 0967

 7:30am - 7pm

Mon - Fri

SMARTCARD OFFICE  Beryl Piddington  N/A

 9am - 5pm

Mon - Fri

TRAINING TEAM  Dean Treherne  0300 123 5678

9am - 5pm

Mon - Fri

ICE configuration/support  Andy Pember 
Clinical Concerns  CCG Quality Team